1. About these terms
These terms are an agreement between Orix Marketing (Private) Limited, registration number PV 129975, of No. 13, Mezzanine Level, Realty Plaza, Ja-Ela 11350, Sri Lanka (“RiyaRental”, “we”, “us”), and the business that creates a RiyaRental workspace (“you”, the “Operator”).
Orix Marketing (Private) Limited legally operates RiyaRental. It acts as the platform's Advertising and Marketing Partner and Authorized Payment Operator, and is the payment recipient for subscription, commission, advertising, listing-promotion and Premier Partner services. The RiyaRental technology is a product and solution by Traviteq.
RiyaRental is software for running a vehicle rental business. It is sold to businesses. The person who accepts these terms confirms they are authorised to bind the Operator. RiyaRental is not a party to any rental contract between you and your customers.
2. The service
Depending on your package, the service includes fleet and vehicle records, reservations and bookings, rental agreements and electronic signatures, pickup and return inspections, damage and incident records, maintenance, pricing and rate policies, customer and driver records, accounting and cashbook records, staff access, reports, a booking website for your business, and listing of your available vehicles on the Rentekata marketplace.
The features and limits of each package are shown when you choose or change a package. We may improve or change features, and will not materially reduce the core features of a paid package during a period you have already paid for.
3. Workspaces and accounts
- You must give accurate business and contact information and keep it up to date.
- You control who in your business has access, and with which role. You are responsible for what your staff do in your workspace.
- Keep sign-in details confidential, use two-step sign-in where available, and tell us promptly at support@riyarental.com if you believe an account has been compromised.
- Our support staff can only enter your workspace when support access has been granted. Each such session is time-limited and recorded.
4. Packages, billing and payment
- Packages are billed monthly or annually, in advance, at the price shown when you subscribe, in Sri Lankan rupees. Any taxes chargeable by law are shown on your invoice.
- We issue an invoice for each billing period. A new or upgraded package becomes active once its invoice is paid.
- Payments are received by Orix Marketing (Private) Limited as Authorized Payment Operator. You pay online through PayHere, or by another method we agree in writing. Card and wallet details are entered on PayHere's pages and are never received or stored by RiyaRental.
- Optional paid services, such as a Premier Partner listing, are billed separately from your package.
- Coupons and promotional prices apply only as stated in the offer.
5. Non-refundable payments
All payments for RiyaRental packages and services are final and non-refundable, including where you cancel part-way through a period, as set out in our Refund Policy. Billing errors are corrected as that policy describes. This does not affect any right that cannot lawfully be excluded.
6. Renewal, cancellation and suspension
- You can ask us to cancel at the end of the current period, or immediately. Cancelling at period end keeps the service available until then. Immediate cancellation ends access straight away. In both cases, amounts already paid are not refunded.
- If an invoice is not paid when due, your package may move into a grace period, then past due, and then be suspended.
- We may also suspend a workspace if there is a security risk or a serious breach of these terms. Where reasonable, we will warn you first and give you a chance to fix the problem.
- We may suspend your Rentekata listings separately if a listing breaches marketplace rules.
7. Your customers and your rentals
- You are solely responsible for your rental business: your rental contracts, prices, deposits, insurance, vehicle roadworthiness, licences, permits and tax obligations, and how you treat your customers.
- Rental agreements and documents you create or upload are yours. You are responsible for their content and legal validity.
- Payments your customers make on your booking website through your own PayHere merchant account go directly to you. We do not hold those funds and are not responsible for refunds or chargebacks on them.
- Licence checks, identity checks and blacklisting in RiyaRental are tools to support your own decisions. You must make those decisions lawfully and fairly.
8. Data
You own the data you put into RiyaRental (“Operator Data”). For personal data about your customers, drivers, staff and vehicle owners, you are the controller and we process it on your instructions to provide the service. Our Privacy Notice explains how we handle personal data.
- You must have a lawful basis, and give any notices required by law, for the personal data you collect, including licence and identity documents, photographs and signatures.
- We keep Operator Data separate between workspaces and protect it with technical and organisational measures appropriate to the risk.
- We will tell you without undue delay if we become aware of a personal data breach affecting your Operator Data.
9. Acceptable use
You must not use RiyaRental to break the law; to upload malicious code; to try to access another workspace or bypass security controls; to overload or scrape the service; to list vehicles you are not entitled to rent; to post misleading listings; or to collect personal data without a lawful basis.
10. Third-party services
Some features rely on third parties, including PayHere for payments and the Rentekata marketplace for listings. Their own terms apply to your use of them. We are not responsible for third-party services we do not control.
11. Intellectual property
RiyaRental, its software, designs and content belong to us or our licensors. You receive a non-exclusive, non-transferable right to use the service for your business during your subscription. You allow us to host, process and display Operator Data only as needed to provide the service, including showing your listings on your booking website and on Rentekata if you enable them. As Advertising and Marketing Partner, Orix Marketing (Private) Limited may promote the platform and, where you buy or enable a listing or promotion, your listed business and vehicles.
12. Availability and support
We aim to keep RiyaRental available and to give notice of planned maintenance, but do not promise uninterrupted availability. Support is available at support@riyarental.com.
13. Liability
Nothing in these terms limits liability that cannot lawfully be limited under the laws of Sri Lanka. Subject to that, neither party is liable for indirect or consequential loss, or for loss of profit, revenue or goodwill, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.
14. Ending the agreement
Either party may end this agreement as described in section 6. You can ask us for a copy of your Operator Data within 30 days after your workspace ends. We then delete or anonymise it within a reasonable time, except where we must keep records by law (for example invoices and accounting records) or need them for the security audit trail or a dispute.
15. Governing law and disputes
These terms, and any non-contractual obligation connected with them, are governed by the laws of the Democratic Socialist Republic of Sri Lanka. We will first try to resolve a dispute with you directly. Any dispute that remains is subject to the jurisdiction of the courts of Colombo.
The following laws are particularly relevant, each as amended from time to time:
| Law | How it applies to RiyaRental |
|---|---|
| Electronic Transactions Act, No. 19 of 2006, as amended by Act No. 25 of 2017 | Recognises electronic contracts, records and signatures, including accepting these terms online and signing agreements on screen or by QR code. |
| Personal Data Protection Act, No. 9 of 2022, as amended by Act No. 22 of 2025 | Sets the rules for personal data. By Gazette Extraordinary No. 2498/16 of 22 July 2026, sections 2 and 3, Part I and Part III operate from 1 January 2027. Other provisions operate from the dates appointed by further Gazette order. |
| Consumer Affairs Authority Act, No. 9 of 2003, and Direction No. 2332/15 of 17 May 2023 on online sales | Protects consumers, including in online transactions, to the extent they apply. Nothing in our policies removes a right these laws do not allow to be removed. |
| Computer Crime Act, No. 24 of 2007 | Makes unauthorised access to computers and data, and misuse of them, an offence. |
| Payment and Settlement Systems Act, No. 28 of 2005, and Payment Devices Frauds Act, No. 30 of 2006 | Apply to electronic payment systems and to fraud involving payment cards and devices. |
| Intellectual Property Act, No. 36 of 2003 | Protects the RiyaRental software, brand and content, and the content you upload. |
| Companies Act, No. 7 of 2007 | Governs Orix Marketing (Private) Limited as a Sri Lankan company. |
| Inland Revenue Act, No. 24 of 2017; Value Added Tax Act, No. 14 of 2002; Social Security Contribution Levy Act, No. 25 of 2022 | Apply to taxes on our fees where chargeable, and to the invoices and accounting records we must keep. |
| Motor Traffic Act (Chapter 203) | Applies to rental businesses and drivers, including vehicle licensing, insurance and driving licences. Complying with it is the rental business's responsibility. |
| Common law of Sri Lanka | Roman-Dutch principles of contract and delict apply where no statute covers a matter. |
16. Changes to these terms
We may update these terms. The version and effective date are shown at the top of this page, and we will tell you about significant changes by email or in the app. Continuing to use RiyaRental after a change takes effect means you accept the updated terms.
17. Contact
Orix Marketing (Private) Limited (PV 129975), No. 13, Mezzanine Level, Realty Plaza, Ja-Ela 11350, Sri Lanka. Support and privacy: support@riyarental.com.