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Legal

Refund Policy

Version 2026-11-01 · Effective 1 November 2026, 12:00 PM (Sri Lanka time)

Platform operator and payment recipient: RiyaRental is legally operated by Orix Marketing (Private) Limited. Orix Marketing (Private) Limited acts as the platform's Advertising and Marketing Partner and Authorized Payment Operator, and is the payment recipient for subscription, commission, advertising, listing-promotion and Premier Partner services. Payments made to it purchase platform services only; they do not settle any vehicle rental, booking, deposit, damage charge, sale, lease or transfer between a rental business and its customers.

1. Payments are non-refundable

All payments made to Orix Marketing (Private) Limited for RiyaRental are final and non-refundable. Please check your package, billing period and invoice before you pay.

2. What this covers

This policy covers subscription packages (monthly and annual), upgrades, Rentekata marketplace commission, advertising, listing promotion, Premier Partner listings and any other platform service invoiced by Orix Marketing (Private) Limited, the platform's Authorized Payment Operator and payment recipient. Payments are made in Sri Lankan rupees through PayHere.

3. Situations where no refund is given

  • You cancel, or change your mind, at any time, including part-way through a monthly or annual period.
  • You do not use the service, or use only part of it, or some of your package's limits remain unused.
  • You downgrade your package or close your workspace.
  • Your workspace or listings are suspended or ended for unpaid invoices or for breaching our Terms of Service.
  • A promotion or Premier Partner listing does not produce the enquiries or bookings you hoped for.

4. Billing errors

A billing error is not a purchase, so it is corrected rather than treated as a refund. If you were charged twice for one invoice, or charged more than the invoice amount, email support@riyarental.com within 30 days of the payment with the invoice number and PayHere reference. Once confirmed against PayHere or bank records, we return the excess amount to the original payment method where possible, or credit it to your account. Your bank or card provider may take longer to show the money.

5. Chargebacks

Please contact us first if something looks wrong. If a chargeback is raised for a service that was provided, we may suspend the related service while it is resolved.

6. Vehicle bookings and deposits

This policy does not apply to payments renters make to rental businesses. Bookings, deposits and damage charges are agreed between the renter and the rental business. RiyaRental is not a party to the rental, and online booking payments go to the rental business's own PayHere account. Renters should contact the rental business, whose own cancellation and refund terms apply.

7. Your legal rights

This policy does not affect any right that cannot lawfully be excluded under the laws of Sri Lanka, including, where they apply, the Consumer Affairs Authority Act, No. 9 of 2003 and directions made under it. See the laws that apply.

8. Contact

Orix Marketing (Private) Limited (PV 129975), No. 13, Mezzanine Level, Realty Plaza, Ja-Ela 11350, Sri Lanka. Email support@riyarental.com.